Workers used to support Apple’s call centers around the world have complained about plans to install cameras to monitor them when working from home, NBC News reports.
Employees of Teleperformance in Colombia, a major call center company used by Apple, have raised concerns about lengthy new contracts that allow them to be monitored by AI-powered cameras installed in their homes, voice analytics, and storage of data about workers’ family members, including children. One worker based in Bogota, who works on the Apple account, told NBC News:
“The contract allows constant monitoring of what we are doing, but also our family. I think it’s really bad. We don’t work in an office. I work in my bedroom. I don’t want to have a camera in my bedroom.”
The contract asked workers to agree to video cameras being installed in their home or on their computers, angled toward their workspace, to record and monitor them in real-time. It also included the requirement for consent to be monitored using AI-powered video analysis tools that can identify restricted objects around the workspace, such as cellphones.
Read more at MacRumors.com