Apple is internally testing a new ChatGPT-like generative AI tool that will enable employees to offer faster technical support going forward.
Apple recently launched a pilot program that provides select AppleCare support advisors with access to a new tool called “Ask” that can automatically generate responses to technical questions they receive from customers, according to information obtained by MacRumors. Advisors can then relay the info to customers in online chats or on the phone.
“Ask” will automatically respond to a query with relevant information from Apple’s internal knowledge base, and advisors can rate an answer as “helpful” or “unhelpful.” Advisors can ask up to five follow-up questions per topic. Apple said it plans to make the tool available to more advisors in the future, after collecting feedback.
Read more at MacRumors.com