The rapid expansion of Apple Card reportedly led to a wave of disputed transactions — which Goldman Sachs says were mishandled by outside vendors.
Goldman Sachs is under investigation by the Consumer Financial Protection Bureau surrounding customer complaints about Apple Card. Customers report receiving conflicting information or long wait times when attempting to dispute a purchase or request a refund.
According to a CNBC report, people spoke anonymously about the issues surrounding Apple Card at Goldman Sachs and detailed how things evolved. The influx of customers seeking chargebacks was unexpected, and the company turned to automation and outside vendors to manage the crush.
Read more at AppleInsider.com