The majority of problems Mac users encounter relate to email and printers, according to support vendor Rescuecom, while issues with macOS itself, Apple hardware, and other apps are drastically less common.
While a Mac may occasionally require a repair, it is claimed that most of the problem isn’t down to a problem caused by Apple’s own products. Third-party hardware and services seem to be the main factor behind a decision to seek assistance, data from Rescuecom’a 2021 Apple Mac Computer Repair Report claims.
To Rescuecom, issues with printers and emails dominate the queue, making up 19.3% and 18.7% of queries respectively. Issues with “Internet or Network” reside in third with 14.1%, while virus problems and slow computers are fourth and fifth with 13.6% and 13.4% respectively.
Lower down the list, data recovery and movement requests are sixth at 9.9%, and blue and blank screens make up 8.1% of queries. Human error is involved with just 1.41% of problems in the report.
At the bottom of the support request list is hardware at 9th place with 0.53% of queries, macOS problems at 0.35%, and Mac Apps at 0.18%.
According to the company, the very low percentage of macOS issues differs greatly from the frequency of related problems among Windows users. Rescuecom reckons it’s due to Apple’s control over the entire hardware ecosystem.
Read more at AppleInsider.com