The American Customer Satisfaction Index (ACSI) is out today with its annual study on PCs and household appliances. For the PC and tablet rankings, Apple has again earned first place with the same overall score as last year. Samsung came in a close second, while Amazon saw a drop in customer satisfaction compared to last year.
This year, ACSI saw customer satisfaction for PCs and tablets rise ever so slightly 1.3% to an average score of 78/100.
The gain comes from a 3% resurgence in satisfaction with laptops (at an ACSI score of 77), though desktop computers dropped 2% to a score of 81 and tablets are down 4% to a score of 77.
Apple ranked number one in the PC and tablet category with its Mac and iPad lineups earning a score of 83 this year, the same score that earned it first place in the study last year. Samsung was close behind with a score of 81. Meanwhile, Amazon dropped 4% this year but held onto third place with 79/100.
HP, Acer, Dell, and Toshiba all ranked in the high 70s with the last three companies sharing a score of 77.
Read more at 9to5Mac.com