Apple will begin prioritizing MacBook and MacBook Pro keyboard repairs at its brick-and-mortar locations, which could lead to much quicker service for impacted users.
That’s according to an internal memo, titled “How to support Mac customers with keyboard-related repairs in store,” that was shared with Apple Store and Genius Bar employees last week. The memo was obtained by MacRumors this week.
The memo advises Genius Bar technicians that keyboard-related repairs should be carried out “in store,” rather than shipped to an off-site Apple repair center. Apple says keyboard-related repairs should also be “prioritized” to allow for a “next-day turnaround time.”
Additionally, Apple says that it has begun shipping additional service parts and resources to Apple Stores to support the increased volume of repairs.
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