Complaints about the durability of Apple’s recent MacBook keyboards are nothing new, but Apple’s third-generation butterfly keyboard was expected to remedy lingering issues with sticky keys. Joanna Stern’s latest column in the WSJ explores the infamous keyboard problem, however, and suggests we’re not out of the woods yet. Included in the piece is an Apple spokesperson statement acknowledging ongoing issues.
Notably, the statement also includes an apology to customers who do experience keyboard issues:
“We are aware that a small number of users are having issues with their third-generation butterfly keyboard and for that we are sorry. The vast majority of Mac notebook customers are having a positive experience with the new keyboard.”
The durability of Apple’s MacBook keyboards have been a concern since the 12-inch MacBook introduced the butterfly key switch style in 2015, although issues really started to surface the following year when the MacBook Pro adopted the new keyboard design.
Read more at 9to5Mac.com